Absolutely terrible service

I have been with Vodacom since 2011, from data lines to phone/tablets contracts. Then in 2019 decided to go with Vodacom Fibre and I had a wonderful experience. However as of January 2021, I have located to a different residence and decided to go with Vodacom fibre as my ISP but my experience has been awful from the start. At the end of January I app**** for fibre, the sales agent did not give me options with regards to the infrastructure in my area and chose the option of Vumatel for me, however in the complex I reside its Clear Access. Been calling non stop, every agent has a different story or does not know what they are talking. Some tells me Clear Access is not affiliated with Vodacom. Then I called to cancel the LTE interim which Vodacom provides free for a month while waiting for installation. I asked the consultant about my order, she also seems confused and puts me through to sales teams, A lady by the name of Elizabeth was so much better to deal with, she new about clear access and walked me through the process, this was the second order placed on 12th of February. I waited a further 5 to 6 days and contacted Vodacom again to find out about router delivery and installation, the lady was much more confused, as she cannot see the order for router or any installation information. When I asked if I should contact Clear Access, she says yes and that she will contact me back. She did log an SR for installation.. But its no surprise that she didn't call back. I called again after 20min and spoke to a gentleman by the name of Basil Adam, he was and is so helpful, while i was on the line, he called Clear Access to find out about my order, and then contacted Ram Couriers to find out router delivery, only to be told my Address was incorrect which he had rectified. He then provided me with his email so he can do followup. He took the time to help when non of the other agents couldn't do their jobs. Truly impressed.

However Vodacom fibre is really slacking, no communication once the order is placed. No calls , emails to advise on the process, or how far they are at. No delivery information regarding the router. I am on the verge of taking a different package with another ISP, and I will not be held any charges for the interim LTE provided for the 1month free, as some members of the Vodacom fibre team does not know what they are doing, nor do they provide customer support. They have prolonged a process more than 1month now. Absolutely shocking how they communication system works with their customers.