ABSOLUTELY TERRIBLE PHONE SERVICE FROM VODACOM

Good day,

I have entered into a contract agreement for the first time with Vodacom for a cellphone. My contract was taken on 10th July 2021.

I've experienced issues with my new cell phone where the fingerprint scanner stopped working on the 18th of August 2021. On Friday 20th August I took my phone to the Gateway 4U store which I had purchased it from and they were unable to assist me, they had referred me the the vodacom repair shop in gateway, at the repair shop I was advised that my phone data needed to be erased and reset and repairs would take 3 - 4 weeks. I thereafter took my phone and left as I was not willing to erase all of my data from my phone and I needed to back up all my data at home.

On the 2nd of October I went to the Vodacom repair store on 5 Zenith Drive, I was told once more that I cannot be assisted because I did not have a receipt for my phone, like any other irresponsible human being I had lost my receipt. I had sent an e-mail to the store I purchased from and requested a copy of the receipt.. I've sent e-mail and made phone calls and no one has assisted me.

I had to send my boyfriend to the vodacom store to wait there until someone assisted and gave him a receipt. Once received it I had dropped my phone off for repairs at 5 Zenith Drive on 12th October. I received my phone on 16th October and when attempting to use my front pop up camera on the 20th October I noticed the camera makes a loud distorted noise which was never there. My cellphone was no longer fast charging as well. There is no way I am going to start running around again and making phone calls to get this phone repaired.

I booked my cell phone back at 5 zenith drive repair store on Friday 22nd October. I contacted them today and was notified that my phone could not be repaired and it is being sent up to the Joburg Department to be repaired and will take 7 to 10 working days. I explained to them that I do not have another phone and I need mine back, I was offered a loan phone and informed I will also be liable for damages to the loan phone should their be any, I declined.

I am extremely disappointed. I am paying so much for a phone that is not even 4 months old but has already been through repairs, twice. I have wasted time , money on fuel, money on airtime for calls and e-mails to vodacom and I am still sitting with a phone that is less than 4 months old and feels old and second hand. I am very dissatisfied with Vodacom's service and the condition of my new phone.

Please may I kindly have some assistance, I would like a new phone to be replaced by this phone as it is VERY unfair for me to have so many issues with a new phone that is less than 4 months old, in addition to this I had to remove all my personal items from MY PHONE just to send it for repairs it was really a big inconvienance.

For any one wanting to take a contract in the future please do not go to vodacom. you will end up like me with a 3 month old broken phone.

Kind Regards

Melissa Naidoo