Absolutely terrible customer service

<p>So it all starts with me walking into a Vodacom store and telling them that I want to stay with them and I want device x on a better data plan, I had gone to their competitors and seen decent offers but wanted to stay with Vodacom. I get told that for the device I want on a data plan is R979.00 a month R300.00 more than the competition. When I bring this up I get told point blank "you can’t compare us with our competitors" and get given the proverbial middle finger.</p> <p>Then I try to go through the painful process of cancelation , spend 40 plus minutes on hold to get told I have to pay a full months fee for 3 days of service and that I have to use all my data and minutes because it’s gone as soon as the cancelation happens. On to cancel 3 days early I still have to pay a cancelation fee which is basically the same price. so *****ed either way they want at my wallet.</p> <p> </p> <p>then after tons of calls emails and quotes I settle on cancelling on the 30/11/2016 and state this plainly in an email, and expect it to carry on as so. So I load some extra data on the number. I go overseas for a few days and come back to a prepaid number, all my minutes and data stripped and I am convinced its just pure luck that I had not lost my number.</p> <p> </p> <p>and the absolute pinnacle on the **** is that when I call customer service to find out what the hell happened I get put on hold for a while and then get told I am being put through to contracts but instead get cut off, ironically from the network who’s current pitiful attempt at marketing, to hide their exorbitant rates, is to highlight the "network with the least dropped calls". </p> <p> </p> <p>They care nothing for customer retention or customer service, this coupled with their archaic contract structures has left me with a literal hate for Vodacom.</p>