1 reviews | Active since Jan 2017

09 Jan 2017, 19:46

Absolutely terrible and clueless service

<p>Vodacom service is absolutely ridiculous. Called in on Sunday to activate roaming for my number. Was told it was active. Now the phone is overseas and the roaming isn't activate. Call in and it takes them twenty minutes to confirm that the phone is on prepaid. That's after I tell them it is. Then get told to call 082144. That number I does not exist. Repeatedly the agents just hang up on you. Latest was nokwando. Before that nonhlanhla. This is crazy. I cannot get a straight answer from anybody. How are you supposed to get any assistance. Ask to speak to anybody senior and hey just hang up.</p> <p>This is the worst service I have ever had from vodacom or anybody else. They just do not know what they are doing.</p>

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Replies (2)
Vodacom
Vodacom's reply10 Jan 2017, 07:02
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

's update10 Jan 2017, 16:08
Reviewer Update

The entire day has passed and still no call. I have no idea how anybody can sort out something that is urgent if this is how vodacom functions?