1 reviews | Active since Apr 2017

01 Dec 2019, 22:20

Absolutely Terrible

I had to install Vodacom Fibre in my new house as the estate only allowed vodacom.

I literally call them everyday now as it's never working.

Besides they glue gunned my wire on my skirting. When I asked why didn't they put it in trunking to look better I was told they didn't have trunking.

They made the cable so short that I can't even move the router.

I get told they coming tomorrow then a lady calls me tonight to say I haven't handed in the forms for the relocation.

They quick to debit my account but come up with every story to resolve the issue.

I get told a different story every time I call as to why my internet isn't working.

So I'm basically just paying for nothing.

0
Replies (1)
Vodacom
Vodacom's reply02 Dec 2019, 09:56
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team