ABSOLUTELY TERRIBLE!!!!
<p>Worst bunch of useless people working at Vodacom! Spoke to a Jenifer at Accounts to be put through to Collections. Tebogo answered (same department only different person), only after explaining exactly what i told Jenifer does she realize she has to put me through to collection. Reached Zenzi (again at accounts) and told me she must put me through to legal!!! Explaining to her that it is not a legal matter (yet), I was told It would become one thus i have to speak to the lawyer my goodness dear gracious!!!! What a circus of a company !</p>
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Replies (3)
Vodacom's replyOfficial
03 May 2019, 11:01Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply03 May 2019, 11:01
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
's updateReviewer Update
03 May 2019, 13:36Still awaiting any form of phone call or assistance. How is it that one department is completely clueless as to another and then we, the customer has to liase between your internal departments because of no communication? Can you imagine how confusing this gets and difficult it is to resolve matters with customer care! As said, legal (which i contacted) back refers me to cancellations as I was told it is a fault on the cancellations departments side! I am stopping everything at the bank, that's simplest solution here. I will bee requesting back the faulty debit amount that went off this month thanks!
's update03 May 2019, 13:36
Reviewer Update
Still awaiting any form of phone call or assistance. How is it that one department is completely clueless as to another and then we, the customer has to liase between your internal departments because of no communication? Can you imagine how confusing this gets and difficult it is to resolve matters with customer care! As said, legal (which i contacted) back refers me to cancellations as I was told it is a fault on the cancellations departments side! I am stopping everything at the bank, that's simplest solution here. I will bee requesting back the faulty debit amount that went off this month thanks!
Vodacom's replyOfficial
10 May 2019, 09:21Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Please be advised that our attempts to contact you have been unsuccessful. Should you require any additional assistance, kindly contact *** [free from Vodacom numbers].
Regards
Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Please be advised that our attempts to contact you have been unsuccessful. Should you require any additional assistance, kindly contact *** [free from Vodacom numbers].
Regards
Consumer Website Team
Vodacom's reply10 May 2019, 09:21
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Please be advised that our attempts to contact you have been unsuccessful. Should you require any additional assistance, kindly contact *** [free from Vodacom numbers].
Regards
Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Please be advised that our attempts to contact you have been unsuccessful. Should you require any additional assistance, kindly contact *** [free from Vodacom numbers].
Regards
Consumer Website Team