Absolutely shocking service from Vodacom.I***-5

My mother's number was disconnected due to an alleged outstanding balance, yet since January 2025 Vodacom never sent a single email, SMS, or written notice informing her of this debt. Instead, money was deducted from her bank account over several months, and then her number was suddenly cancelled without warning.

When we contacted Vodacom, we were told to submit proof of payment and wait for the number to be reconnected. More than a week later, we are still waiting for answers. Every time we ask why no communication was sent regarding the outstanding balance, the question is ignored.

My mother is a pensioner living on a limited income, yet Vodacom has shown no willingness to assist with a payment arrangement. Their only response is "pay the full amount" before they will help.

The lack of communication, accountability, and customer care is unacceptable. Disconnecting a customer's number without proper notice and then refusing to address legitimate concerns is poor service and completely unfair. I expected far better from a company of this size.I'd rate that as a strong 1-star review because it focuses on the facts while clearly expressing your dissatisfaction.