ABSOLUTELY Shocking Service from Vodacom Customer Care and Vodacom in general

<p>Been a loyal vodacom customer for over a decade. Never once missed a payment.</p> <p> </p> <p>Phone Vodacom and query my account and if I can set and cap my account due to suddenly being unemployed.</p> <p>"We will phone you back"</p> <p>What a joke. Phoned Vodacom repeatdly and was told it was not possible to cap my accounts data usage and expeniture. </p> <p>THEN I get smashed with a bill over three times my usual monthly rate. R7000!!!! Im unemployed and cannot pay this and Vodacom cannot help me or explain how my bill jumped to this insane amount. I get told I even though I have UI19s to prove Im unemployed that I have two months to pay up or my account will be blocked. Then when I ask about capping my account its SUDDENLY possible to do it!!!!!</p> <p>Had this been done when I asked I would not be in absolute financial ruin and moments away from being cut off and then having no contact number with which to get a job. Not that Vodacom gave a dam when I explained this. THEN one two phones gets ******. Now according to Vodacom even though the money is not due yet I have a 2 month payment plan in place so I cannot do a sim swop. So I'm being billed for an account I cannot even use!!</p> <p> </p> <p> </p> <p> </p> <p> </p> <p>My experience is Vodacom dont care nothing about their customers only what they can squeeze out of them. There staff have such a lack of interest of knowled</p>