Absolutely SHOCKING SERVICE from VODACOM

On the 8th of Feb i called to request a migration of my current package to a Red advantage, where i would be paying Vodacom more money!!! i was told that i must phone back on the 29th of Feb to activate the migration, which i did and was told the migration was already activated. So the 1st of March comes, no migration, i assumed that it takes a month. By the 1st of April still nothing. I have spent countless hours on the phone to their call center, asking to speak to managers who promise to call back and never do. i have had countless service requests logged and told that someone will contact you in 24 hours..... well i am yet to receive a phone call. 2 days ago i sent a very long detailed email to Vodacom requesting that a senior manager contact me and still have not received a call. i have been trying to migrate my package since the 8th of Feb, it is now the 21st of April. the service i have received from Vodacom as a paying customer is nothing short of DISGUSTING!!!!!! i did everything Vodacom told me to to get the migration activated, it surely should not be my problem if the staff are ***********. .