Absolutely Shocking Service from Vodacom

Absolutely shocking service! I moved at the end of September and made every effort to get assistance from Vodacom regarding relocation. After moving, I found out that there was no Fibre infrastructure laid and called several times to have LTE installed. Again references numbers were given, BUT NO FOLLOW-UP. I eventually just asked for the contract to be cancelled by the second week of October. According to the contract, because I had no infrastructure, they contract could be cancelled and I would not have to pay. I got a very rushed called from Sumaya in Cancellations (she was in a hurry as she had to fetch her kids at school) and she would call me back with confirmation. It is now the second week in November - she never called and instead now I get a call from VVM telling me Vodacom handed me over?!! Why??? No explanation from Vodacom! I have made probably 20 calls - running after assistance and this is the service I get!