Absolutely shocking service

Firstly I will start by saying I've always been a loyal Vodacom customer for more than 20 yrs. I went for an upgrade on Fri 18 Dec 2015 (for a more expensive contract). Something that should be relatively simple. Upon entering, I was told my contract was \old"and not on their new system and they had to do to do it manually which meant calling the \""call centre\"" and upgrading my contract with one of the call agents. An hour later"