Absolutely shocking

Vodacom must be the worst cellphone company on earth. A week ago I sent this to “Customer Care”. Thus far no response. Furthermore, lots of people have shared that they had the same or an even worse experience. What happens WHEN not IF I want to cancel my more expensive contracts with them? A crazy conversation I just had with a Vodacom consultant. I just tried to cancel a contract I have with Vodacom for R30 a month – it is long-standing contract that I was forced to take out when my daughter’s cellphone was ****** four years ago and which I have tried to cancel, fruitlessly, in the past. Despite the fact that I have a bad cold I was kept on the line debating ridiculous issue that included: 1 – If I cancelled that contract it would affect my other contracts with Vodacom When I queried this I was told that was not the case and that the contract was being cancelled. While I waited for that to happen I was told that by upgrading the contract for a non-existent phone and simcard I would be eligible for benefits including an airfryer When I pointed out that I already have two the reply was: ”and how much are you paying for them?” which has absolutely nothing to do with him or anyone else at Vodacom for that matter. 2 - I was then pointedly asked: Are you not buying from me because I am black? I was talking to a well-spoken person at the other end of the phone. How was I supposed to know what colour that person was? Even if I had, I take strong objection to what was being imp****. I phoned merely to cancel a contract that has had no value to me for four years , but did not expect the response to be so ridiculous. I understand the concept of upselling, but Vodacom please do not step outside boundaries.