Absolutely Shocking experience!!!!

Good Day Ref#: *** This is currently my only means of communicating this issue; last week I proceeded to upgrade my Mobile Router number ***), as the contract has ended & is running month to month. Due to the promo running on Vodacom’s website, I proceeded to upgrade through my Vodacom login online. I followed the process with the correct number selected, as it was the only number eligible for Upgrade & I wanted to utilize it at home away from the mobile router. Router was delivered; & I proceeded to wait for the prorated data to reflect on the Routers SIM – this never happened. This morning I woke up to find my phone ***) having no signal; no calls could be made & with no other communication I could use – I was completely cut off!! I proceeded to go to work & then waiting for the nearest Vodacom store to open at 9am, which was Blue Route. A consultant assisted me as far as he could & then proceeded to contact your customer service department; he proceeded to explain the situation & I requested to rather relay the message myself to the telephonic consultant (Luyanda).

After explaining in detail, she then went off telling me how unprofessional it was that the consultant handed the phone to me & how I am not supposed to hear certain things that they needed to discuss; she them proceeded to sarcastically handle the issue – consistently pointing out that I was in fact in the wrong & I should not have used that portal VODACOM MADE AVAILABLE TO ME to process the upgrade. She continued to not calm the situation & to push that it’s my fault that this happened – was shocking!!! I have been a Vodacom customer ALL MY LIFE; not once haven’t I missed payment – not only that, why would I upgrade a number that I use as my main contact number to a home internet solution??!?!? This is not what I proceeded with, not to mention that my main number was not up for an upgrade – there are several urgent calls & appointment confirmations I am expecting this week & with all my business contacts utilizing my main number, there’s no other way for me to contact them or for them to get hold of me. This includes my Daughters school, they asked that parents are on standby for transport as they will contact parents if need be – HOW ARE THEY GOING TO CONTACT ME!!!!

What’s even worse is that the same thing happened to me last year when dealing with somebody over the phone!!! The ***********s have no bounds & clearly, I am your last priority – I mentioned this to “Luyanda” & she arrogantly says that they aren’t Vodacom & I should have contacted Vodacom direct; even after they presented to me that they & able to process the upgrade & represent Vodacom – apparently I am the idiot here?!?!?

I am beyond angry & quite frankly going to proceed to cancel my Vodacom dealings when it’s appropriate & move to another network – absolutely shocking!!!!! I am so disappointed & cannot believe the level of arrogance your consultants present!! Disgusting!!!!

I NEED this sorted out immediately!!!!!!