Absolutely Shocking Customer Service & *****ulent Migrations

On Monday, 30 September one of the CoActivate on behalf of Vodacom consultants called me regarding a migration of three (3) of my red line packages. He told me that I am currently using out of bundle rates on a monthly basis and my account is on average R4,121.96 and wants to offer a better deal on my monthly data allocation for these red line packages. I responded by saying that I never use out of bundle rates as all these packages are Top Up packages and that my account for the last few months were R4,021.96 for my three (3) red line packages and two (2) data top up plans. He told me that my new monthly account would only be R4,080.91 for the additional data on the three (3) red line packages and that the two (2) data top up plans will remain unchanged. I asked him a number of times to confirm the total monthly account and even before I accepted the offer I asked him to confirm the total monthly account of R4,080.91. I also asked about the reduced subscription discount that I have on two (2) of the red line packages and he confirmed that he can see these and that the total monthly account will only be R4,080.91, which is an increase of R58.95. When I received the quotation for these three (3) red line packages all the packages have increased and the discount was removed. My monthly account is now R4,722.73 after the migration and NOT R4,080.91 as per the telephonic quotation, see attached quotations and below breakdown. CoActivate called me back today, 09 October, regarding my dispute and was so unprofessional and rude. They confirmed that the increase is R58.95 but excluded my two (2) data packages when doing the comparison. They confirmed my monthly package was R4,021.96 for all five contracts but that the new monthly bill of R4,080.91 is only for the three (3) red line packages. And conveniently excluded the cost of my two (2) data packages from the increase. Hence, the total increase of R700.78. They also conveniently forgot to add that the increase excludes VAT. They refuse to reverse my migration and also to reinstate my discount on my two of the line packages. This is absolute poor customer service and the consultant does not even understand the basics of maths to see that this is not an apples for apples comparison. How can you compare 5 contracts to 3 when determining the increase in my monthly account. I want my contracts to be reinstated to the original before the migration INCLUDING the discounts.