Absolutely shocked and disgusted by Vodacom

I am extremely upset with the service I received from vodacom and finrite. I canceled my insurance policy as of September as I'll be receiving a new phone. I cracked my screen this morning and tried to put in a claim and they told me this would not be possible as they have already canceled my policy and will refund me only for the 2nd half of August so that I won't be able to claim for my cellphone.

This is downright *****. I've had this policy for 3 years never missed a single payment. They've debited my account for the mouth of August. I've never asked for a refund but but they are now insisting on refunding me half my premium for the month of August saying that this is automatic and then informing me I'm not covered.

I'm absolutely disgusted by this kind of service!