Absolutely ********** service, Fibre connection issues for weeks on end

We've had internet connectivity issues for the past 2 weeks. Vodacom keeps blaming Frogfoot when it's definitely not them. Our internet is sometimes off for hours on end then randomly comes back on. We pay for monthly Fibre. Absolutely terrible service. And no, I am not going to reset this router one more time, I've been doing that every day for 2 weeks.