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Charmaine P

1 reviews | Active since Oct 2017

26 May 2020, 07:52

ABSOLUTELY ******* SERVICE

App**** for Fibre installation in Feb 2020. We only heard from at the almost the end of March, we had a installation date set for the 4th April 2020 THE SO***.

No one pitched up that date or even a phone call to tell us they can't make it or its was rescheduled!!!! I stared phoning in May and requesting feedback and everytime someone would say the installer would phone me within the next 24 hours!!!! AND NOTHING

I finally had to make a scene and the installation was done the 23rd of May 2020!! The installer said activation would be within the next 4-24 hours . ITS NOW 72 HOURS LATER AND NOTHING!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I PHONED SO MANY TIMES , EVERY SINGLE TIME THE SAME STORY. ITS BEEN ESCALATED, SOMEONE WOULD PHONE ME BACK.

I HAVE NOT RECEIVED ONE PHONE CALL FROM VODACOM TO TELL ME WHAT THE PROBLEM IS OR WHATS GOING ON

REF NO: SR***

PATHETIC AND USELESS TO SAY THE LESS!!!!

0
Replies (3)
Vodacom
Vodacom's reply26 May 2020, 09:00
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team 
CP
Charmaine P's update02 Jun 2020, 18:23
Reviewer Update
A week later and still NOTHING!!! The installer said its a cable that serves the street, they should have fixed it last week or over the weekend and still nothing. Please send someone to collect your **** from our home. We wont makes use off Vodacom of the installation is such a big hassle and we are getting nowhere . We need the internet for our children's homework. We cant do anything at ALL!!!!!
CP
Charmaine P's update03 Jun 2020, 09:18
Reviewer Update
I phoned again this morning trying to sort things out ***. Spoke to Chad gave my SR ***. He transferred me to Technical support team. But the call was dropped and STILL GOT NOW WHERE!!!!

Please arrange to come and collect your router !!!!!!! I will no longer struggle to sort this out and waste my time and breath.

Will rather get a another fibre provider willing to help and do their jobs!!!

VODACOM IS PATHETHIC!!!!!!!!!