Absolutely ridiculous service!

I have logged a report on the 20th of Oct 2015 and received no feedback whatsoever. I am still struggling until this day to get my problem resolved, and to top it all customer care / subscriber collections / trade partner / accounts and cancellations are of no use to their starting point (vodacom shops) I sat for an hour and a half listening to the poor sales consultant being put through back and forth to trade partner then to customer care but never reaching subscribe collections because the call was ended by customer care while she was put on hold - 4 times!!! Now I ask you, how are we supposed to trust services like this, and how do you think your product will be selling if this keeps on happening??? I am on the line now in contact with people practicing consumer rights. vodacom will be hearing from them very soon. I would drive 2 hours for the nearest Cell C network just to get better service as I will be cancelling my contracts and switch over to cell c. Thank you for your \good"service - chasing clients away one by one - or so I see with all the complaints on here. """