Absolutely Poor Service

Absolutely terrible ! Absolutely terrible ! They are extremely quick to ask for money and to get your business , but when it comes to pay your money back you paid incorrectly , it's a hassle of weeks of spending time on the phone with 50 different people , NO communication what so ever . I paid my bill in duplicate by accident . On the 6th of September 2019 I requested a refund and spoke to Kutwana . On the Monday 9th of September 2019 I phoned again to confirm if the refund is in progress . And the agent confirm "yes" and the refund will take 5-7days . On the 16th of September 2019 I called again and the person told me "no but a SMS was sent to request for proof of the double payment" even though the first agent confirmed that she can see the duplicate payment on the system . Ok , so is sent the proof of double payment to '***' as requested on the 16th of September 2019 . At the end of the day 16th of September 2019 , I mailed again to '***' so that somebody can confirm receipt … nothing... so on the 18th of September 2019 , I called again and the agent said that I must send through Proof of Payment …? So according to the system the Proof of Payment was never received … so they put me through to yet another person in "collections" … and this agent said I must mail my proof of payment to a so called supervisor Raeto, Morena Thabang, Vodacom South Africa . Which I did on the 18th of September 2019 . And nothing … on the 19th I mailed this "Supervisor" again … and nothing …. called Vodacom once again today 23rd of September 2019 . Spoke to an agent , and once again the agent says I must send through Proof of Payment . This was just enough , so I asked to talk to this "supervisor" Raeto, Morena Thabang. Now this person says he received the proof of payment on the 18th of September , and the refund take ANOTHER 7 - 14 days .. What service is this . As soon as my contract is over with Vodacom in February 2020 , I am CANCELLING and going over to Telkom . This is absolutely ridiculous .