1 reviews | Active since May 2016

26 May 2016, 16:51

Absolutely poor poor poor customer service

<p>I have been trying two days without success to get my line un-locked. Yesterday I followed incorrect information given to me by Vodacom regarding a payment I had to make. This morning when this was brought to my attention I then followed the new instructions given and eleven hours later and more that ten calls to Vodacom during the course of today trying to get connected I have just been told that I need to try phoning again tomorrow. I am 90% dependent on this connection as I mainly use it for business purposes but this has fallen on deaf ears for two days!!!!!!!!!! UTTERLY SHABBY SUB-STANDARD ****PY AND UNACCEPTABLE SERVICE FROM A COMPANY PROMOTING SERVICE EXCELENCE !!!!!!!!!!!!!!!!!!!!! Rest assured I will be moving over to an alternative service provider in the near future.</p>

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Replies (2)
's update26 May 2016, 16:54
Reviewer Update
Unacceptable customer service!!!!!
Vodacom
Vodacom's reply27 May 2016, 05:49
Official
Dear Customer, Thank you for making us aware of your complaint. Please note that a consultant will make contact with you in due course to help with your query. Regards, Vodacom Consumer Website Team