1 reviews | Active since Nov 2016
Absolutely Pathetic Service VODACOM
<p>On 31 Oct 2016 I cancelled my contact with Vodacom and moved to prepaid. Since the move I cannot make phone calls, yes there is airtime on.Each time I phone the helpdesk I would get a different solution, answer how they will fix the problem. It goes something like this, " We have done something, please wait for an hour, 12 hours or even 24hours" Guess what after 3 day, the problem is still there. I phoned today again, guess what, they logged a call " 1~ ********** 8122 and told me the problem will be resolved in 24 hours"</p> <p>Please can you help</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Automated response. Problem not resolved. Consultant did not phone.
Automated response. Problem not resolved. Consultant did not phone.
Guess what, no one phoned. Problem not resolved.
Guess what, no one phoned. Problem not resolved.
20:30
No one phoned. Problem not resolved.
Will help me in due course, what the hell????????
20:30
No one phoned. Problem not resolved.
Will help me in due course, what the hell????????
24h later. No response. Problem not resolved.
24h later. No response. Problem not resolved.