1 reviews | Active since Oct 2013
Absolutely pathetic service. One star is too much for them.
<p>After more or less 20 years of being a client with vodacom there customer care is really pathetic. Since the 25th of June I was making numerous calls to 082111 to get it across to them that my Debit Order for June did not go through on my bank account. 6 E-mails UNANSWERED. A query was logged on the system. Phone calls to many to count. And today I receive an sms stating if I don't pay my account in 5 days time they will take furher action. NEVER once did I cancelled my debit order. And NOBODY can explain to me WHY it was cancelled. You are paying for a service that is pathetic. The signal in Petersfield and Edelweiss Springs are so bad that you sometimes receives whatsapps after an our from when they was send. I WANT A EXPLANATION FROM VODACOM!!!!!!!</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
