ED
Elizabeth D

1 reviews | Active since Oct 2013

06 Jul 2016, 17:46

Absolutely pathetic service. One star is too much for them.

<p>After more or less 20 years of being a client with vodacom there customer care is really pathetic. Since the 25th of June I was making numerous calls to 082111 to get it across to them that my Debit Order for June did not go through on my bank account. 6 E-mails UNANSWERED. A query was logged on the system. Phone calls to many to count. And today I receive an sms stating if I don't pay my account in 5 days time they will take furher action. NEVER once did I cancelled my debit order. And NOBODY can explain to me WHY it was cancelled. You are paying for a service that is pathetic. The signal in Petersfield and Edelweiss Springs are so bad that you sometimes receives whatsapps after an our from when they was send. I WANT A EXPLANATION FROM VODACOM!!!!!!!</p>

0
Replies (1)
Vodacom
Vodacom's reply07 Jul 2016, 05:01
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team