ABSOLUTELY PATHETIC SERVICE FROM VODACOM FIBRE/LTE TO HOME

Mid December a sales lady came to our premises ,selling Vodacom fibre . She advised that once we received the router ,I should contact my current wifi provider and put in my cancellation as once I called Vodacom to activate they would arrange for installation etc .

Needless to say we received the router on 21 January 2021,sent my cancellation to my previous provider and contacted Vodacom to activate and arrange installation . I was then advised that installation can take a minimum of 21 WORKING DAYS to happen . Which was not mentioned at point of sale !!! ( Representative of vodacom was not being honest and transparent )

Vodacom then apologized and offered me ''FREE LTE'' as a interim solution (1 months free lte till fibre is installed )

We received the ****le /LTE sim 29 January 2021 ,called to activate and was told we needed to wait 24hrs for activation then we should be able to connect . DID NOT HAPPEN !!!

Ive been calling vodacom every day since then for assistance however ive been told sorry i have sent your escalation service request email whatever to the technical department they will make contact with you .

Still NO ONE from vodacom technical department has called me back

I just got off the phone once again with the fibre to home department and was told sorry your router has not been configured but the sim has been activated and the sim will only work on the vodacom router not a laptop or a phone .

SIM ACTIVATED > SO THE 1 MONTH FREE LTE HAS BEGUN YET WE HAVEN'T BEEN ABLE TO USE IT ?????????????

EVERY DAY MY HUSBAND AND I BUYING DATA OFF CELLC /VODACOM /TELKOM PLATFORMS BECAUSE WITH NO WIFI /DATA CONNECTION WE ARE UNABLE TO EVEN WATCH TV !!!! WHICH IS LITERALLY 1 GIG OF DATA PER EPISODE ON NETFLIX -YOU CAN DO THE MATH

IM TO BE WORKING FROM HOME WHICH I MADE VODACOM AWARE OFF AND NOW INSTEAD OF WORKING OFF A WIFI / FIBRE/LTE CONNECTION IM WORKING OFF DATA FROM MY PHONE

IS VODACOM GOING TO COMPENSATE US FOR NOW AN OUT OF POCKET NOT BUDGETED EXPENSE WHICH WAS SUPPOSED TO BE ABSORBED BY THEM UNTIL THE FIBRE IS INSTALLED USING A LTE !!!!!!

The technical department updated the status of your request to ''IN PROGRESS'' Guess what ? no has called me so how is it in progress

I asked to be transferred to technical ''sorry there is no number where i can put you through '' Speak to a manager? ''sorry she is on a call she said she will call back '' almost 3hr later still no call back yet i made the consultant aware that i would be putting in a formal complaint

IS THIS THE ''EXCELLENT'' SERVICE VODACOM SELLS TO US CONSUMERS ? IVE BEEN YOUR CLIENT FOR MANY YEARS AND HAVE HAD NUMEROUS CONTRACTS WITH YOU INCLUDING TO OTHER LINES WHICH ARE STILL WITH YOU ,IS THIS HOW VODACOM REPAYS THEIR LOYAL CLIENTS ?

IT IS NOW MORE THAN 7 DAYS WHICH WE HAVE RECEIVED THE DEVICES AND NOTHINGS WORKING ,AS PER CONSUMER PROTECTION ACT SHOULD THE ITEM BE DEFECTIVE WE CANCEL ALL CONTRACTS AND HAVE THE DEVICE COLLECTED

SHOULD I NOT HAVE ASSISTANCE/CALL BACK AND CONNECTION WITHIN THE NEXT 48HOURS TAKE THIS COMPLAINT AS A FORMAL CANCELLATION AS I HAVE BEEN CALLING SINCE THE DAY THE DEVICES HAVE BEEN RECEIVED HENCE I AM WITHIN MY 7 DAY PERIOD !!!

SERVICE REQUESTS AND REF NR BELOW: SO*** SR*** SR***