ABSOLUTELY PATHETIC SERVICE FROM VODACOM CUSTOMER

I still have a blackberry, since it is the cheapest means of communication both locally and internationally. I purchased the Blackberry Internet Service (BIS) on the 18 Sep, since the service was going to expire on the 20 Sep 2015. On Monday the 21 Sep, I noticed that I was not receiving any emails, bbms and whatsapp messages. I contacted the customer care 111 and spoke to about 3-4 call centre agents who told me that they were aware of the problem, since last week. The last agent I spoke to, had told me that their technicians knock off at 5pm, and the problem is out off their hands. I called again this morning and spoke to 2 useless managers who gave me the exact same story. I cannot believe that Vodacom is South Africa\s most leading network provider