ABSOLUTELY PATHETIC SERVICE FROM VODACOM

Purchased a Black Friday data bundle , it still has not been allocated. It is a 30GB bundle for 24 months , for which I have an order number and a successful transaction status. Called in multiple times and all I get is “ we’ve escalated the matter and we will get back to you in 72 hours “ and nobody calls back. The query is then closed with no solution to the issue. It has gone far too long , the service is absolutely pathetic ! If you cannot service your clients when throwing Black Friday deals , why do it at all ? I’m actually thinking of taking my business elsewhere. Let’s be honest, there are many cheaper cellular service providers out there , but we stay loyal to a company that does not care and cannot solve a simple issue.