Absolutely Pathetic service from Vodacom!!!!!!

On 18/06/2019 I posted the review below on behalf of my dad, complaining about the total lack of service from Vodacom. On the same day my dad received a call from a lawyer from Vodacom demanding that the outstanding money be paid – after explaining to the lawyer that we are still waiting for a detailed statement from Vodacom he promised that he will email it the next day – WE ARE STILL WAITING FOR IT. On 19/06/2019 Vodacom rep**** to our review on Hello Peter stating that according to their records the matter has been escalated and the information has been provided to the client – ONCE AGAIN A LIE!!!! We responded the same day telling them that we haven’t received any answers yet… and we haven’t heard from them again (and my cell phone service is still suspended). I contacted them twice today and still we have no answers – when I call “Customer Care” I get put through to “Accounts” – JUST TO BE CUT OFF IN THE MIDDLE OF MY QUERY. I’m not sure what worries me more – that they sent me an unknown person’s personal information or that they are unable to give me a breakdown of the amounts they charged to my account… How trustworthy is Vodacom and how safe is my personal information with them?? Review from 18/06/2019: Can you please add a negative option to rate your service as one star is one too many!! I'm posting this review on behalf of my father. During December '18 and January '19 Vodacom deducted astronomical amounts from my account for data usage they're unable to provide any details for. In the months since then we have communicated with Vodacom on several occasions requesting detailed statements and an explanation of the amounts charged. Vodacom has FAILED to provide any clarity, instead they emailed me statements for ANOTHER Vodacom client (totally unknown to me), another Vodacom client's details are appearing on my email settings (which Vodacom has admitted but cannot explain how it got there), on top of all of this they have now transferred the outstanding balance to my cell phone account and subsequently suspended my service even though I have paid my cell phone account monthly. The assistance (or total lack thereof) from Vodacom operators is rudely demanding that I pay the full outstanding balance of the data usage before my cell phone service will be reconnected. I was advised that someone from Vodacom will phone me within 24 hours; this is on the 15th of May 2019... DO YOU THINK THIS IS TREATING YOUR CUSTOMERS FAIRLY?!?!?!?!?