Absolutely pathetic service from Vodacom!

<p>Vodacom has been my service provider for the last 15 years! I am absolutely shocked at the bad service that i have received in the last week!</p> <p> I was due for an upgrade and went in store to proceed with my upgrade only they could not assist me as they did not have stock of the phone that I wanted. I was told to upgrade online, which I did.</p> <p>I upgraded to a package that was a combo with which the phone included a Tablet, I have an ipad on contract with Vodacom sothe tablet was not important. The RAM courier delivered the package on Wednesday last week, I opened the package which contained the phone but not the Tablet, I wasnt sure wether to accept or not so I called the ********** 4 # where I waited almost 10-15mons before someone picked up and could not help me who then proceeded to transfer me (not kidding) 7 times. I then spoke to a consultant who said that I needed to speak to the consultant who assisted me in upgrading, he was unavailable. After 40 mins the RAM courier couldnt wait any longer and I let him leave with the package.</p> <p>I wanted to know from Vodacom wether to accept the package without the Tablet or not, not having been able to speak to anyone I let the courier go.</p> <p>I called the Customer Care line at 2pm that same day and after being transferred about 4 times they could not help me and said that I should call the upgrade # again.</p> <p>After work I called the upgrade # where I spoke to the consultant that did the upgrade and he insinuated that I should have accepted the phone as they were having issues with the tablets, that is the whole reason I called when the courier delivered, if I had been able to speak to someone and they had confirmed this, there would be no issue.</p> <p>The consultant then proceeded to tell me that I now had to wait 7-14 days before thay could cancel the upgrade and re-upgrade. I disputed this as the fault lay with Vodacom. If they were having an issue they should have notified all customers associated with this deal. He could not assist me and said that he would call me back.</p> <p>He never called back and so I called back and asked to speak to his Supervisor in which I was put through to another consultant who also couldnt assist me. I wanted to know what the time line and ETA would be as my phone is freezing and is frustrating to use.</p> <p>Since last week I have had nothing but excuses and have had to call back everytime, not once has a consultant or supervisor (even after promising to do so)called me back to keep me informed.</p> <p>Today the RAM courier delivered the Tablet without the phone... (I had no knowledge that the delivery was taking place and as a result was late for a meeting) I mean COME ON! Even the RAM courier was apalled with Vodacoms service.</p> <p>I once again tried to get hold of Vodacom, after 20mins I finally got hold of someone who told me to send the package back. I had to be in a meeting and asked her to call me back in 1/2hour.</p> <p>Obviously no one did! I have now gotten off the phone for the upteenth time and still have no idea as to when I will receive my phone.</p> <p>I have had enough!</p> <p> </p> <p> </p>