ABSOLUTELY PATHETIC SERVICE FROM CLUELESS PEOPLE

WHY DO YOU EMPLOY STAFF WHO ARE ABSOLUTELY CLUELESS ABOUT EVERYTHING...I logged a query on the 25th April and to date it has still not been resolved after calling EVERY SINGLE DAY since then with your employees telling me a different story every single day....what is it with them that they cannot understand SIMPLE ENGLISH QUERIES!!!??????? My reference numbers are : S3-GS96I-I11Y & ***.. every single person gives me a different answer...NOTHING HAS BEEN CORRECTED - YOU PEOPLE MADE THE MISTAKE IN MY SPELLING OF MY NAME NOT ME....so WHY DO I HAVE TO KEEP FOLLOWING UP AND IT IS STILL NOT CORRECTED....you have my documents you requested and you keep telling me my request is closed and that someone will call me back...why do you STAFF lie to their customers and the SUPERVISORS hide behind glass doors ???!! although nothing has been corrected....PLSE GET THIS CORRECTED IMMEDIATELY, failing which I will now go to the Media as well as sending an email to your Managing Director.....