Absolutely Pathetic Service For A Long Serving Customer

After having Vodacom fibre for the past 3 years, Did a renewal to a different fibre package on the 20th November 2025 . Was told my old line needed to be cancelled In order for the "New Package" to be activated (Same address and fibre installation in place). On the 21st December 2025 my old router stopped working which was the indication of the old fibre line being cancelled and upon connecting the new router there was still no internet connection. I gave it a few days and still nothing to which was the first time I contacted Vodacom Fibre support to which they had to log a service request. Fast forward more then a month later with more then 10 service requests opened and I still don't have any internet connection. I called again today to do a follow up to which they Agent is not sure what's going on and why it's taking soo long as it's the same address and fibre installation is already done, it was a simple activation to a new package and again they want to open another service request and I must wait 48hours after already waiting more than a month, incurring additional cost as I have to purchase my own Data with all the downtime I have experienced since 21st December. Absolutely pathetic service for a loyal customer for many years. A cancelation will be done and a new ISP that actually wants the business will be acquired.