Absolutely pathetic Service!!!!!!

Ordered a fibre line on the 07th July 2020 online The only update I ever got was an email to say that the order status has been changed to open. To me as a customer this means absolutely nothing. What is an "open status" as up to date that status has not changed and apparently one of your consultants will assist me as per the email received , which up to date I have had not a single call,sms or email from anybody. So as your "customer" keeping my contract with you had to call in myself to find out what the hell is going on with the order from the 10July 2020 to the 17th July 2020. And then per your consultants and after a few calls I may add, kept saying it's still within the "service level period". Eventually I got a hold of someone that actually didnt know what she was talking about and according to her there was no fibre service(according to Vumatel) available for my area/complex yet I ordered your service online which asks for the area and complex , which said Fibre is available browse packages so I browsed packages and ordered a package. So I called Vumatel and already knowing myself that there is in fact fibre in the area as 10 other units have fibre and Vumatel is the infrastructure provider, the consultant at Vumatel confirmed this for me saying Vodacom needs to send an order request as fibre is available. So again I phoned your brilliant fibre contact centre and eventually got a hold of someone that actually knew what she was talking about , WOW eventually!! So she checked if fibre is available and miraculously fibre was available. So she proceeded to place an order with Vumatel which she advised they will contact me to make an appointment. Then she also checked what's happening to my Router delivery as I should have already received the router within 3 days of the order being progressed, I'm assuming that's "open status". Apparently the courier RAM couriers I believe? Didnt accept the initial order. So she sent a request for another one to be delivered and she told me it will only arrive by the end of this week 24/07/2020, obviously nothing that i as a customer can do to get that progressed quicker, yeah well. To date 24/07/2020 @12.50. I have had not a single call, sms, email, ***eon delivery on what the status is and where the router is. Apparently this is in your scheduling department since Monday. Funny thing is I have a fibre line that's now been installed but I dont have a router to utilize the service that I ordered. Amazing hey. I have even asked for a callback from a manager but clearly that as well shows that customers just provide you with business but your customer service is absolutely pathetic. Only yesterday was I told (after me calling) that their was no stock of the router but there is now and it's in the scheduling department so obviously again I have to wait. When I called again this morning, apparently my address wasnt complete that's why I don't have a router yet. How am I to know this? Or was the scheduling department going to telepathically confirm my address? Again no call, sms, email from anybody. I have made around 30 calls and to date I am sitting with no fibre, yet its something that's needed otherwise why would I have ordered it? Wish I went with a more efficient service provider because I've now lost all trust and faith in Vodacom. Let me not even start with the professionalism from most of your consultants