lF
leanne F

1 reviews | Active since Jan 2017

04 May 2017, 15:50

Absolutely pathetic service - almost 3 months and still cant even get a copy of my contract

<p>Requested a copy of my contract on 7 March and to date Vodacom cant even get this right!! Ridiculous what a bunch of *********** call agents, the solutions department clearly can solve anything whoever is in charge of this department should be held accoutable for poor staff performance. It appears the solutions department blame "the back office" whoever these people are, they cant even respond to a simple email when yesterday they finally sent the incorrect contract(Phalatse Lineo) I have dealt with a Morlatjo Mkoana, Sanyane (Team Leader at Solutions) 3 months later and still no contract, pathetic</p>

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Replies (4)
Vodacom
Vodacom's reply04 May 2017, 16:00
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply05 May 2017, 11:51
Official

Good day Leanne,

As per our telephonic discussion this query has been resolved. Please accept our apologies for any inconvenience caused.

You may review your rating on the Hellopeter website.

Regards,
R. Maart

lF
leanne F's update05 May 2017, 12:16
Reviewer Update

Thank you for your call and assistance. I have however nor received the contract yet

Kind regards

Leanne

lF
leanne F's update05 May 2017, 13:03
Reviewer Update

Contract received, however once again the incorrect one. Please attend to as a matter of urgency. I require the 2016 upgrade for the number provided!