Absolutely pathetic Service

This has to be the worst cellphone provider in SA. Initially looking for the HP I7 laptop deal we went to the Vodacom Gateway branch where we were told by the advisor Niren that we should look at other shops that would have stock in store to take out the deal, unable to find stock in store, I did a telephone quote for the deal attempting to get this processed faster, seeing that accessories were not included, I did not process this and went back to the branch seeing Niren again and were told that he had processed the order, following up on the arrival of stock with the branch, we were told that the order was processed telephonically and had nothing processed in store, which was not true and confirmed when calling the CS Team we confirmed that this was just a quote. Trying to contact Niren again was a nightmare as he avoided every call and I was told at each time that he was on lunch (more than once in a day) I eventually completed an upgrade on the 6th Dec telephonically with Hilda from the upgrades team, and are waiting for the device for over a month now for something that was initially a Christmas gift. During this time, I've had multiple agents drop the call on us, be extremely rude, and lie, one that stuck out was Petunia from the after Sales Team located in Solution Bytes who treated me with nothing but rudeness and sarcasm. Ive been told that the device is on backorder and no one is able to give me a date on when this will be resolved. Calling again today we've now been told that the order has been cancelled due to there being no stock. This company is an absolute joke, clearly there is no real training with their customer service advisors, working in call Centres we know and understand the need for this and even when ive tried to be polite and understanding have spoken to agents that have constantly believed they were right and seem to be doing me a favor by taking my call. Solution Bytes and Vodacom overall have no regard anymore for customer service or doing the right thing. I have never experienced such poor service from any provider and have been with Vodacom for 7 years and am finally looking to leave seeing that service is is much better elsewhere.