Absolutely Pathetic Service

<p>My Mom who is a pensioner has a data contract with Vodacom for 2gig data for R179 p.m. This was deducted from her bank account via debit order. In August 2016 her banking account was debited with an amount of R2400 without any warning or consent. We subsequently requested the bank to retract the debit order and paid the normal subscription amount. Her troubles started with her upgrade earlier in the year when she changed from a call package to a data package. They deducted an amount of R325 p.m. Instead of the R179 p.m. During one of her enquiries as to when her contract amount would be corrected we discovered that when the upgrade was done it was erroneously registered as an open contract and we emmediately amended it to the fixed 2 gig plan. Since the beginning of September we have made several calls, visited their branches in Mossel Bay and Cape Gate trying to obtain a itemised bill. Several letters and copies of ID was provided with no resolution. My Mom has been making payment on the account as per her monthly invoice of R179p.m. however she has not received any data since August and her service has since been suspended without any resolution. Despite logging the despute with Vodacom and making the monthly payments there is still no resolution, any plausible reason for the R2400 deduction on her account or communications around several calls that were logged in this regard. Really pathetic service! </p>