Absolutely pathetic service!

Item: Vodacom
Rating: 1
Author: frans K

Absolutely pathetic, my account has been cut off after I apparently failed to make my payment however I have sent them proof of payment almost 5 times. Every time I receive a call I then send the proof of payment through to the provided email and still this nonsense happens!

Vodacom, fix your ****!

Helpful (0)

Replies (2)

Vodacom's replyOfficial

03 Dec 2021, 06:55

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply03 Dec 2021, 06:55

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

frans K's updateReviewer Update

04 Dec 2021, 09:21

Thank you for getting back to me and assisting in resolving the matter, just a shame one has to go to these lengths before we can get decent support.

frans K's update04 Dec 2021, 09:21

Reviewer Update

Thank you for getting back to me and assisting in resolving the matter, just a shame one has to go to these lengths before we can get decent support.