Absolutely pathetic service

<p>It is impossible to cancel a contract when I cannot even get through to the correct department. Ive been on and am currently on the phone for over an hour. I've spoken and been transferred to and fro between 22 consultants and been hung up on twice. </p> <p> </p> <p>How so do you expect me to keep my contract when this is the level of service I receive. </p>