Absolutely Pathetic No-Service Provider

On 30 December, I logged a request to move my fibre line to my new house. I was informed of the 30-day waiting period, without any issues or hassle from my side, since it's a procedure I suppose I must follow. On the 15th of January I moved into my new house and still no fibre, but I felt I needed to keep my mouth shut, since the turnaround time is 30 days. I followed up a few times in between to find out about the status of my order, only to be informed more than once of errors on the system and incorrect logging by the previous consultants, etc. Eventually, on the 30th of January (Saturday), a technical team rocks up at my house to install(relocate) my fibre. After the installation was done (Took only about an hour or so) the lead-technician informed me that there is no power at the PON outside in the street and I will have to report it to Vodacom. I phoned in and spoke to a lady, who informed me that this will fall under a different Request, which will take approx. 48 hours to fix. I was very upset obviously, and asked for a manager, only to be informed that the managers & technicians do not work on weekends. She advised me that she will email a manager to phone me. ****il today no manager phoned btw). Monday morning I phoned in at 8.30 only to be informed by the agent that my call was never logged on Saturday, and he will need to log a new SR for me, and the 48 hours does not include weekends anyway (Even though I pay for the weekends of not having fibre).

So, I logged the SR and once again on Tuesday, the second of February, I phoned in to follow up, only to be greeted by someone (Whom I went off on, I am Sorry) to inform me I just need to wait for the technicians to come out and fix it, and then continued to tell me he needs to drop the call (After I lost it, So once again, I apologize for being rude to you).

I phoned in again and the person that answered advised me that my SR is sitting with Anthony in the back-office, and he has not yet actioned it, or assigned it to the correct department. He will now escalate it. So, by 5PM today the 2nd of Feb 2021, I will most definitely throw my fibre router out on the street, and cancel all my business with Vodacom.

The most pathetic no-service provider I have ever seen,...

Oh and the guy that I went off on, also informed me that the technicians ONLY work until 1PM during weekdays... I mean really, off on weekends and half day during the week.... damn so for every 7 days, you only have 2.5 actual days of working. No wonder the infrastructure is so ****py.