Absolutely pathetic

Vodacom used to be one of the top service providers. But the past 2 weeks I really feel this has changed to pathetic.

I enquired about "upgrading" my data contract in order to have more data per month. I was told this can not be done, O would have to take out an additional contract.

I then app**** for Fiber two weeks again. For which you cannot provide the service because "someone else" is holding the line on my address. I was told to wait 72 hours. I have been waiting 15 days with absolutely no answers.

I then tried to purchase additional data as top up on my data contract. The money was deducted from my account, but no allocation was done. When querying this, I'm told "there's nothing we can do but wait."

And now even my normal monole data cannot access the internet?

I cannot upgrade. I cannot get fiber. I cannot top up. I cannot use my mobile data. And despite this aparantly NO ONE can help me with any of these issues.

So what actually CAN you do??? Absolutely pathetic!