Absolutely pathetic customer service when doing an upgrade.

This whole scenario started with ordering the S8 and J5 Prime combo as shown in their September magazine. I was not yet due for an upgrade but was told that it could be done through the upgrades department. This happened two weeks before this complaint was written. After two weeks of calling in about order confirmations, the package finally arrived. It contained ONLY the S8 (which was the wrong colour) and lacked the new sim card and the J5 Prime. After calling in to find out what was going on, I was told that the J5 could not be sent. They offered data as compensation but this was obviously nowhere near the value.

In summary, absolutely pathetic service and will definitely not ever do business with Vodacom again.