Absolutely pathetic customer service.

I pre-ordered a Samsung Galaxy S26+ with Buds on 3 March 2026, and it has now been well over a month, yet I still have not received the device.

I have called several times and keep being told different things: that there is no stock, that it is with the courier, or that the order status is still showing as open. Every time I call, I am told the matter is being escalated and that I will receive an update by email or phone, but no one has contacted me.

This has been extremely frustrating. I placed a pre-order for a reason, and if I had known it would take this long, I would have simply gone into a store and bought the device there.

I cannot understand how it has taken over a month with no clear explanation and no resolution. The lack of communication and the inability of anyone to give a straight answer about the delay is unacceptable. This is absolutely ridiculous service.