Absolutely Pathetic Customer Service

<p>Absolutely Pathetic service from the consultants and technicians and the Vincent Park store! Mr J Swart's phone has been sent in fit almost 2 months yet we are still made to pay for a device that we don't have. A month ago we received an sms to come and collect the phone, when we got to the store, the phone was still not fixed. That is negligence on Vodacoms part, do you not check the devices have been fixed correctly before handing them back to your paying customers!! The phone then remained with Vodacom as they said they needed to send it back.. 2 weeks passed and we had heard nothing from Vodacom -when we returned to the store only to discover that in fact the phone was not ever sent back to repairs, it just layed in the store for the 2 weeks. Gross negligence! The young black lady that helped us as well, no customer service or manners whatsoever. Says to us she wont deal with angry customers. When we asked to speak to the owner of the branch, this young black girl said that she had called her and the owner said thst she was too busy and we must come back when shes in the store. Does Vodacom compensate us on petrol used evertime we drive to the store! I demand to be notified today of the whereabouts of this phone or i will start proceedings with the Ombudsman. </p> <p> </p> <p>Thanks</p>