Absolutely pathetic

I opened a new contract with Vodacom online last week. My router was delivered on Friday. The sim card does not work. From there I called their after sales service who told me that the warehouse hadn't changed the order to delivered so they couldn't updated. They told me to wait 24 hours. I did. I phoned again. Same story. I have had this same BS for almost a week. The line is still not active and no one can help me. Someone from their social media tried calling me and said they would have it resolved. It still isn't resolved. I phoned again today, the person said now it's an IT problem so it will take 7-14 days business days to fix.

How is a new contract taking so long to set up????? And why isn't there an actual complaints email or department I can speak to. I am livid at this point. I don't have internet at home. And then, the after sales system has blocked my phone number because I call them 2ce a day to get it sorted. That should be *******!!!