Absolutely pathetic

I have been contacted by Vodacom, but the fact remains that the same questions are asked and the same answers are given and the same results after each phone call. They seem to miss the plot completely when it comes to customer service. It's very simple. I tried to get fibre, they cancelled my orders, I wanted to be assisted in getting fibre, I got attitude and was cross examined instead of fixing the problem. They made me feel like I stole from them. But actually it seems like each dept. is fighting for commission if they get the sale,thus all the cancellations. It's **************** and pathetic to say the least.