Absolutely Pathetic
<p>I'm working in Australia. Roaming not working and have spend more than 2 hours (at my expense!!) on international calls trying to get them to sort this out, no luck!! Calls are cut off, supervisors and team leaders don't do anything. They don't respond to emails etc. etc. Manager always unavailable. I can't do banking as roaming not working. No accountability and can't be bothered. Beyond poor service!!!!</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thanks for replying so quickly. Will be interesting to see how they contact me WHEN MY ROAMING IS NOT WORKING!!
Thanks for replying so quickly. Will be interesting to see how they contact me WHEN MY ROAMING IS NOT WORKING!!
So Vodacom contacts me today (by email - my roaming is not working, hello!!!). After having this line for over 20 years, with roaming the whole time activated, they now want me to fill in an application form for roaming and pay a deposit before they will investigate my case!!! How *********** and pathetic can they be... it gets worse by the day. I informed them on Saturday 22 July my roaming is not working - it's 5 days and counting. Absolutely disgraceful!!
So Vodacom contacts me today (by email - my roaming is not working, hello!!!). After having this line for over 20 years, with roaming the whole time activated, they now want me to fill in an application form for roaming and pay a deposit before they will investigate my case!!! How *********** and pathetic can they be... it gets worse by the day. I informed them on Saturday 22 July my roaming is not working - it's 5 days and counting. Absolutely disgraceful!!
Just tried to phone Vodacom customer care again - they cut me off with a message stating I have exceeded the number of times I can phone them in a month, I must phone back in August!!!! Just when I thought they cannot be more pathetic now they keep complaints away!!!!!
Just tried to phone Vodacom customer care again - they cut me off with a message stating I have exceeded the number of times I can phone them in a month, I must phone back in August!!!! Just when I thought they cannot be more pathetic now they keep complaints away!!!!!
Dear Wim de Villiers,
Thank you for your patience.
Feedback has been sent to you via email.
Regards,
UW
Dear Wim de Villiers,
Thank you for your patience.
Feedback has been sent to you via email.
Regards,
UW