Absolutely Pathetic

It always seems to be Vodacom. My bill every month is R2500. Now all of a sudden it’s R3500. I call in to find out what’s happening and the agent says there is a mistake and they will rectify and and call me back with the correct amount and to make payment. All good and I go on with life. NO CALL BACK!!!! and guess what. VODACOM BLOCKS MY ACCOUNTS FROM MAKING ANY OUTGOING CALLS!!!!! This is an issue on YOUR side and not my issue. I have no issue making the payment if the bill is correct!!!

I CANT EVEN CALL VODACOM AS IT SAYS THE NUMBER YOU HAVE DIALLED DOES NOT EXIST. SO NOW WHAT?? Do I have to buy another SIM card, airtime and then call you??? Sit on the phone for hours with you and only for you NOT to resolve the issue??? And all at my expense obviously!!! Who is going to reimburse me for the hours I spend talking to Vodacom for your own incompetence???

I am very sure that I am not the only person who gets this type of treatment and I honestly don’t know how your company is still in business. You leave your customers stranded with no means of communication because of your incompetence. I have been a customer with Vodacom for a very long time and every time something like this happens I always say it’s the last. Then it gets fixed and I move on happy. This time will be the last.

You will only contact me in 24 hours, the agent will call and drop the line. Or let it ring once and drop. Then eventually I will have to buy another SIM card and call you to solve your own incompetence.

Absolutely pathetic