Absolutely Pathetic!!!!

<p>I have never in my life experience such bad service, or even heard of such pathetic service. You can't even call it service because there is absolutely nothing that Vodacom try to do to sort out my problem. </p> <p> </p> <p>I've upgraded on the 5th of October, received my phone on the 7th. Reported a faulty handset on the 17th of October. Well within the prescribed period of just sending me a new one. The lady told me it will take 7-14 days to come and fetch the old and deliver the new. After numerous phone calls which I had to make to ask when when when. The came to fetch it after a month. Its is now more the a month after the came to fetch it and I still didn't receive the new handset. I've been without a phone for more than 2 months. And nothing is happening. Not even the senior consultants can sort out this problem. </p> <p> </p> <p>Vodacom, I really can't understand why this is so difficult!!! If you can send a upgrade phone within 2 days why can't you send a replacement in 2 months??</p>