Absolutely Pathetic

I actually opened a Hello Peter account just so that I can let Vodacom know how absolutely pathetic their customer service is with employees that cannot even speak proper English in the Call Center.

When I started my contract I clearly said that I want a debit order to go off every month. They debited my account twice for one month and when I asked them to reverse the one transaction their answer was simply no they can't. After a visit to the Vodashop the month that followed went smoothly. Now however my debit order has not gone off again and no one can give me answers.

This is utterly pathetic. I have given you permission to take my money and yet you still can't even do that. I refuse to have my debit order resubmitted as this will surely result in a double debit again.

I need answers Vodacom.