Absolutely pathetic!

My wife's contract is due for an upgrade. I therefore made use of Vodacom Online to upgrade her phone, big mistake! My wife wanted a specific colour iPhone 8 Plus and I was told that it would be available in 5 - 10 days. It's now been more than 3 weeks and I am still waiting for her phone!

I have phoned Vodacom upgrades twice only to be told that there is no stock and they can not provide me with a date on when the phone will be delivered. Surely there is one available somewhere?!?!

Every time I phone Vodacom I am pushed from one person to the next. I phone again yesterday and told the person on the other side to cancel the upgrade. I was told that this will be done. I asked for confirmation to be sent and I am still waiting for the confirmation.

How many times must I phone before I get proper service? The service I have received from Vodacom Online and Upgrades is shocking!

I am almost convinced that Vodacom will start charging me for the new package come the end of November and I won't even have the phone by then!

I would prefer if the upgrade was just cancelled. I will rather go to the nearest iStore and do the upgrade there.

Regards Brent