Absolutely pathetic!!

For the first time in 18 years, I tried claiming from Vodacom Insurance. My claim is rejected due to my account APPARENTLY being in arrears. After R100 airtime from someone else's phone and three days later, Customer Care still cannot explain why it says my account is in arrears, when it is not. I have to wait 24 hours for the status to be updated. 24 hours later, it still has not been done. 3 days without a phone, exam information and study material being missed, cannot do any banking, no accounts, customer fees and employees' salaries paid as yet as a result of this. So disappointed and frustrated. No words can explain how frustrated I am with Vodacom.