TB
Trevor B
1 reviews | Active since Apr 2012
31 May 2019, 20:37
Absolutely no service Vodacom
Can someone from Vodacom contact me. Since January I have been trying to cancel a contract that is on my name, but isn't mine. The call center can't help. They keep making promises, give a reference number and then thats it. 5 months later they are still charging me for the contract. Today they debit R2100 from my account with no valid explanation. Terrible service.
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Vodacom's replyOfficial
01 Jun 2019, 11:10 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply01 Jun 2019, 11:10
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
TB
Trevor B's updateReviewer Update
16 Jul 2019, 14:55And now almost 2 months down the line, this query is still not resolved as promised. The ********** account is still open and Vodacom insists that I should pay for this account.
TB
Trevor B's update16 Jul 2019, 14:55
Reviewer Update
And now almost 2 months down the line, this query is still not resolved as promised. The ********** account is still open and Vodacom insists that I should pay for this account.