Absolutely no service

I am now sick and tired of trying to figure out what the hell is going on with my account, I have sent numerous inquiries on your website and tried to call the Call Center, but was cut off as soon as the agent answered AFTER 10 MINUTES!!!!!<br> <br> On the 26th of February I bought a phone, I was told that the debit order of R198.03 will be deducted the same day- which happened, I did a sim swap the same day. After two days I noticed I don't have my old number back and had to return to fix it.<br> <br> I was told that there will be another debit order (which anyways did not go through) of R196.00 deducted but that it will be reversed because OBVIOUSLY A DEBIT ORDER WENT THROUGH JUST TWO DAYS EARLIER.<br> <br> So like I was told I expected the monthly premium to be deducted on the 15th of March, on the 16th of March a premium of R50.00 went through - WHAT THE HELL IS GOING ON?????<br> <br> WHAT IS THE MONTHLY PREMIUM ACTUALLY, I GET SMS'S LIKE CRAZY TELLING ME THAT MY ACCOUNT IS IN ARREARS BUT I PROMISE YOU THAT VODACOM WILL NOT DEDUCT ANY MONEY FROM MY ACCOUNT UNTIL THIS HAS BEEN SORTED OUT!!!<br> <br> I HAVE NOW DONE MY BEST TO GET HOLD OF YOU BUT THE SERVICE IS PATHETIC!!!<br>